This is why when Quikr launched their latest app - Quikr NXT, I was thrilled. I'll tell you three reasons today why I prefer chat over a phone call:-
1. Variety of multimedia that can be shared:
On a phone call, you can only talk about things and not actually show the person what the product looks like or how big it actually is. Whereas over chat, you can share pictures, videos and even voice-clips! :-) I, for one, would certainly want to see real pictures and videos of anything before I buy it online, especially from a stranger.
2. Trust element:
When a buyer or seller is genuine, you know it by the initiative they show in the product. A chat app which can let you share pics of the item in use is much more reliable than somebody vouching for it over the phone. Who knows, all the words would just be vacuous and misleading! I only trust what I can see for myself!
3. Ease of use on any occasion:
I am a working woman, and I have plenty of meetings swamping my time. On such occasions, it becomes difficult for me to take a phone call from a prospective buyer. I would prefer to chat while I listen to that presentation in the boardroom. *wink* (Please don't tell my boss about all of this!)
While I have only mentioned three reasons why I would prefer chatting to the good old phone call, I understand that many would actually want to hear the voice of their buyer. But let me tell you that you are risking your privacy by sharing your number! Quikr NXT is this amazing app that lets you chat without having to reveal you real number!!!
Yes, that's right! For the first time in the history of chatting, you can interact without having to share your number. This means, no menacing phone calls or messages after the product in question has changed hands.
Another benefit that I can think of is the chat history facility. It;s wonderful to know what you discussed with a buyer before you close the deal. Imagine quoting a price and forgetting the quote! You may get conned by a few hundred rupees if you don't remember the exact price you have quoted. So thanks to chat history, you no longer have to remember every little detail. You can just check and be sure of everything! :-)
So, happy shopping everyone!